Employment

Our path to providing the utmost quality entertainment, technology and communication services is lead by an energetic team of highly skilled, extremely experienced and superbly professional individuals. If your talent will support our drive and continued fast paced efforts we encourage you to introduce yourself. Please review our current open positions below, and apply today.

GENERAL MANAGER--Southern CT

Description:
Job Summary
The General Manager is responsible for the overall operations of the MetroCast Communications system in Southern Connecticut. Personally responsible for total management (people management and functional management), and all public relations efforts needed to attain Company goals. Responsible for analyzing, assessing and refining operational methods, processes and procedures associated with the operational integrity of products and services. The General Manager will work in conjunction with all MetroCast General and Regional Managers to create consistent procedures and processes to improve efficiencies throughout the MetroCast systems.

Job Responsibilities:

• Responsible for all general management activities of the Connecticut South cable system,. Includes staffing, positive employee relations, performance standards and evaluations, equitable compensation, training, succession planning, and encouragement and maintenance of a discrimination-free and healthy work environment.
  
• Participates and provides direction and control, in the preparation of the annual operating plan and annual capital and expense budgets. Assures that all functions operate in a cost effective manner and within the parameters of both the operating plan and the capital and expense budgets.
  
• Assures compliance with all existing Federal and State regulations and future legislation impacting the Cable Television and Communications industries. Maintains relationships and favorable standing with government agencies and representatives. Focuses on and promotes efforts to foster open dialog with all local community governments. Directly responsible for ensuring compliance with existing DPUC regulatory requirements and yearly DPUC filings within designated geographic area of responsibility.
  
• Responsible for establishing and maintaining a positive regional presence. Pro-actively participates in regional community, charity, civic and political events. Markets the company to positively promote Growth Management, community understanding, and community appreciation of MetroCast products and services. Encourages participation by MetroCast employees in local community events and programs.
  
• Oversees technical, marketing, customer satisfaction/customer service and sales activities to assure maximum number of subscribers and to guarantee customer satisfaction.
  
• Assures the consistent and high quality delivery of cable products and services, e.g.: programming, system clarity, Pay-Per-View and Video-On-Demand availability, customer service, and customer satisfaction. Goals are to establish and sustain highest possible level of cable products/services delivered and maximum level of customer satisfaction/customer relations.
  
• Establishes and maintains the highest standards of on-the-job safety practices in accordance with company and OSHA safety requirements and the National Electrical Safety Code.
  
• Plans, oversees and guarantees on-going training as priority throughout the functional operations of the region, and that it is directed at the most immediate and results-oriented needs.
  
• Represents the company in a completely professional and competent manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations and requires the same of all system associates.
  

Experience:
Job Qualifications:

• Bachelor's degree (B.A.), preferred; equivalent education/work experience considered.
  
• Five (5) years of general operational management experience preferred.
  
• Thorough knowledge of cable television and telecommunications industry, supervision of personnel, policies and procedures.
  
• Strong background in technical engineering management and daily system technical operations.
  
• An understanding of the Internet service industry.
  
• Experience in supervision/management of teams, significant complex projects, and cross functional team management experience at a leadership level required.
  
• Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
  
• Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
  
• Familiarity with the Internet and PC networking with telephone distribution networks, switching/routing and telephony operations.
  
• Valid driver’s license and good/safe driving history required.
  

PLEASE SUBMIT RESUME ALONG WITH SALARY REQUIREMENTS TO: JOBS@HARRON.COM.

AN EQUAL OPPORTUNITY EMPLOYER

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REGIONAL ENGINEER--Berwick, PA

Description:
Job Responsibilities:

• Provide the leadership, strategic and tactical oversight for the engineering functions including construction, utility coordination and project management for the Mid-Atlantic Region.
  
• Direct and manage all aspects of the digital and analog headends, data networks, distribution hubs and the deployment of all new technologies.
  
• Work across functions, lead and direct all engineering for the region by ensuring the highest levels of system performance, reliability, and quality of work. This includes cable plant, IP-based network services and addressability engineering to support the region.
  
• Collaborate with Regional Managers and peers in Company; across engineering, technical operations, call center, commercial and marketing functions to evaluate best practices.
  
• Create and maintain regional engineering plans and strategies identifying future technologies.
  
• Approve and oversee all design, engineering, electronics and equipment to meet or exceed quality assurance guidelines.
  
• Responsibility for FCC proof of performance testing, documentation and compliance.
  
• Responsible for the hiring, development, supervision, training, and support of local Technical Operations team, including head end and plant maintenance staff. Including up to date training on new technologies and MetroCast products and services.
  
• Manage new technology launches including technical readiness assessment, implementation, post-launch troubleshooting, liaison to vendors, etc.
  
• Deploy network performance monitoring and surveillance platforms in coordination with the NH NOC to monitor on the overall operation of the video, data and voice networks. Develop recording, repairing and reporting protocols to track service impacting problems identified by the monitoring tools
  
• Participate in, and provide direction and control in the preparation of the annual operating plan and annual capital budget. Assures that all functions operate in a cost effective manner, and within the parameters of both the operating plan and the capital budget.
  
• Participate in due diligence for any future acquisitions.
  
• Assures compliance to all existing Federal and State regulations and future legislation impacting the Cable Television and Telecommunications industries.
  

Experience:
Job Qualifications:

• Bachelor's Degree in Engineering, Business or related field strongly preferred (or equivalent experience); advanced degree preferred.
  
• Knowledge of cable industry and FCC rules and standards.
  
• Knowledge of analog and digital video, including MPEG. Data networking experience, especially DOCSIS protocol with high capacity data communications transport over Gigabit-Ethernet or SONET.
  
• Experience designing, deploying, maintaining and using Voice over Internet Protocol networks preferred.
  
• Ten to fifteen years of advanced technology engineering experience in a related operations position.
  
• Proven successful leadership of technical departments. Background in multimedia or broadband communications engineering in a large cable system.
  
• Valid drivers license, with proven good record.
  
• Customer relation skills.
  
• Team oriented.

PLEASE SUBMIT RESUME ALONG WITH SALARY REQUIREMENTS TO: JOBS@HARRON.COM.

AN EQUAL OPPORTUNITY EMPLOYER

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SENIOR TECHNICAL ANALYST

Description:
Job Summary
This position will be responsible for delivering proactive helpdesk support to all MetroCast/Harron sites. The primary focus of this position is to provide internal user support and satisfaction for Billing and DW support problems and requests. This individual will assess user and company needs, be the lead person for the team, and act as an escalation person for support. This individual needs to have an exceptional customer service focus and a “hands on” approach to meeting business goals.

Job Responsibilities:

• Receive internal user problem via phone or web tickets, tracks problem in ticket tracking package, resolves or escalates problem to Field or Tier 2 level support.
  
• Respond to trouble tickets and work with users to define and diagnose problems.
  
• Assist with Basic End User Support.
  
• Develop a process for proactively notifying users when problems arise or are anticipated.
  
• Manage the resolution of trouble tickets.
  
• Implement system security procedures and guidelines; establish user accounts and access rights.
  
• Work with the enterprise IS/IT change management system.
  
• Prepare daily, weekly and monthly reports on team members for overall team productivity.
  
• Educate users regarding system operations and utilities.
  
• Maintain technical documentation.
  
• Knowledge base administrator, ensure accuracy and use of tool.
  
• Matrix/Escalator Administrator.
  
• Provide assistance to Field personnel, Tier 2 support and Senior Management as requested or required.
  
• Ability to identify trends to eliminate or address problems.
  
• Monitor and enforce system security measures.
  
• Communicate effectively with users, management and IT teams.
  
• Perform internal user satisfaction surveys.
  
• Attend conferences, review technical publications, and maintain relationships with associations and groups to keep abreast of changes in technology.
  
• Perform other duties as required.

Experience:
Job Qualifications:

• College degree, technical training or equivalent industry related experience.
  
• Strong working knowledge of desktop applications including Microsoft Office and Outlook.
  
• Strong working knowledge of desktop hardware and peripherals.
  
• Knowledge of LAN’s, TCP/IP, and client access a plus.
  
• Experience with CSG billing system and Trouble Ticket system a plus.
  
• Strong customer service focus including an emphasis on user satisfaction.
  
• Excellent verbal and written communication skills.
  
• Strong organizational skills including the ability to coordinate, prioritize and manage multiple activities.
  
• Strong team player with a results oriented focus and a highly disciplined approach to meeting objectives.
  
• Flexibility to adapt and respond to changing needs and requirements.
  
• “Hands-on” approach including willingness to pitch in and do whatever is necessary to achieve goals.
  
• Ability to respond to off hour demands as needed including 24x7 on call coverage.

PLEASE SUBMIT RESUME ALONG WITH SALARY REQUIREMENTS TO JOBS@HARRON.COM.

AN EQUAL OPPORTUNITY EMPLOYER

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