Employment

Our path to providing the utmost quality entertainment, technology and communication services is lead by an energetic team of highly skilled, extremely experienced and superbly professional individuals. If your talent will support our drive and continued fast paced efforts we encourage you to introduce yourself. Please review our current open positions below, and apply today.

BUSINESS SERVICES DIVISION (BSD) MARKETING COORDINATOR

Description:
Job Responsibilities:

• Communicate MetroCast’s BSD value proposition through Marketing activities, deliverables and initiatives
  
• Develop and implement tactical “Pull” Marketing programs to support the SOHO/SMB Business Segments
  
• Develop and implement strategic “Push” Marketing touch-points to support the Enterprise Business Segment
  
• Conduct ongoing BSD competitive assessment for effective sales campaigns, collateral and pricing
  
• Cost-justify BSD Marketing Initiatives, identifying Key Performance Indicators (KPIs) for Marketing improvement
  
• Develop BSD sales campaigns and customer promotions to drive sales and increase market penetration
  
• Prepare and manage the BSD Marketing plan and budget, providing accruals, reconciliation and variance reporting
  
• Identify and manage the Prospects and Customer database management lists
  
• Provide training, internal communication, information and motivation for sales teams and customers
  
• Build and maintain the BSD website and decision-maker email list for ongoing Customer communication
  
• Develop, implement and analyze business Customer surveys for sales and operations improvement
  
• Compose BSD correspondence, communicate Marketing analysis, develop and conduct Customer presentations
  
• Coordinate bid/cost assessment with external vendors such as mail houses, printers, ad agency/designers, premium providers to create marketing strategies for subscriber acquisition, retention and new service
  
• Build, manage and update the Marketing requirements for inclusion in Customer Relationship Management (CRM)
  
• Maintain P&S collateral, bill inserts, on-hold messages, monthly guides, directory and social media advertising efforts
  
• Develop Customer Testimonials that enhance the BSD image and Company value proposition
  
• Work cross-functionally to garner support, deliver the BSD message, increase sales and retain Customers
  
• Coordinate and implement general projects for business marketing including customer acquisition, retention and maintenance through campaigns/promotions, collateral, image advertising/branding, consumer messaging, special events, new service launches, cross-channel selections, trafficking, proofing and more.
  
• Oversee ordering and distribution of marketing collateral and promotional items for departments and meetings.

Experience:
Job Qualifications:

• Bachelor’s degree in Marketing, Communications or Business Administration required.
  
• Three to five years Business Marketing experience required
  
• Team player with excellent written and verbal communications, organizational and customer relations skills
  
• Demonstrated judgment, confidentiality and ability to multi-task with attention to detail and accuracy
  
• Enthusiastic, high-energy self-motivated; ability to organize, plan and perform duties with minimal supervision
  
• Proficient knowledge of Windows, Microsoft Word, Excel, Outlook PowerPoint and Publisher programs
  
• Telecom, Data, Internet, CLEC, LEC Cable experience beneficial

AN EQUAL OPPORTUNITY EMPLOYER

PLEASE SUBMIT RESUME ALONG WITH SALARY REQUIREMENTS TO jobs@harron.com

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OPERATIONS MANAGER - MISSISSIPPI SOUTH

Description:
Job Summary
The Operations Manager is responsible for the overall operations of the MetroCast Communications systems in the Mississippi South area. Personally responsible for total management (people management and functional management), and all public relations efforts needed to attain Company goals. Responsible for analyzing, assessing and refining operational methods, processes and procedures associated with the operational integrity of products and services. The Operations Manager will work in conjunction with the Regional General Manager and others to create consistent procedures and processes to improve efficiencies throughout the MetroCast systems.

Job Responsibilities:

• Responsible for all day-to-day management activities of the Mississippi South cable systems. Includes staffing, positive employee relations, performance standards and evaluations, equitable compensation, training, succession planning, and encouragement and maintenance of a discrimination-free and healthy work environment.
  
• Oversees the rebuild/upgrade of existing systems and the integration of newly acquired systems to ensure that high levels of customer service and satisfaction are maintained, and MetroCast products and services are successfully deployed and marketed.
  
• Participates and assists the Regional General Manager in the preparation of the annual operating plan and annual capital and expense budgets. Assures that all functions operate in a cost effective manner and within the parameters of both the operating plan and the capital and expense budgets.
  
• Assures compliance with all existing Federal and State regulations and future legislation impacting the Cable Television and Communications industries. Acts as a point of contact for Local Franchise Authorities and assists in the franchise renewal process. Maintains relationships and favorable standing with government agencies and representatives. Focuses on and promotes efforts to foster open dialog with all local community governments.
  
• Responsible for establishing and maintaining a positive regional presence. Pro-actively participates in regional community, charity, civic and political events. Markets the company to positively promote growth management, community understanding, and community appreciation of MetroCast products and services. Encourages participation by MetroCast employees in local community events and programs.
  
• Oversees technical, marketing, customer satisfaction/customer service and sales activities to assure maximum number of subscribers and to guarantee customer satisfaction.
  
• Assures the consistent and high quality delivery of cable products and services, e.g.: programming, system clarity, Pay-Per-View and Video-On-Demand availability, broadband internet and voice services, customer service, and customer satisfaction. Goals are to establish and sustain highest possible level of cable products/services delivered and maximum level of customer satisfaction/customer relations.
  
• Establishes and maintains the highest standards of on-the-job safety practices in accordance with company and OSHA safety requirements and the National Electrical Safety Code.
  
• Plans, oversees and guarantees on-going training as priority throughout the functional operations of the region, and that it is directed at the most immediate and results-oriented needs.
  
• Represents the company in a completely professional and competent manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations and requires the same of all system associates.
  

Experience:
Job Qualifications:

• Bachelor's degree (B.A.), preferred; equivalent education/work experience considered.
  
• Five (5) years of general operational management experience preferred.
  
• Thorough knowledge of cable television and telecommunications industry, supervision of personnel, policies and procedures.
  
• Familiarity with technical engineering management and daily system technical operations.
  
• An understanding of broadband Internet and voice services.
  
• Experience in supervision/management of teams, significant complex projects, and cross functional team management experience at a leadership level required.
  
• Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
  
• Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
  
• Familiarity with the Internet and PC networking with telephone distribution networks, switching/routing and telephony operations.
  
• Valid driver’s license and good/safe driving history required.
  

AN EQUAL OPPORTUNITY EMPLOYER

PLEASE SUBMIT RESUME ALONG WITH SALARY REQUIREMENTS TO jobs@harron.com

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